Welcome to Fishing Equip Store! We’re passionate anglers serving fellow fishing enthusiasts worldwide with premium gear for every fishing adventure. Below you’ll find answers to our most common questions about products, shipping, payments, and more.
About Our Products
Q: What types of fishing equipment do you specialize in?
We specialize in high-performance fishing gear for all environments, including:
- Baitcast reels for precision casting
- Diving lures (both estuary and offshore varieties)
- Electric reels and combos for serious anglers
- Jigging and boat combos for deep water fishing
- Quality braid lines and fluorocarbon leaders
- Essential accessories like gaffs, fish bags, and knot tools
Q: How do I choose between estuary and offshore diving lures?
Our estuary lures are designed for calmer, shallower waters with smaller prey species, while our offshore lures are built for deeper waters and larger, more aggressive fish. Consider your target species and fishing environment when selecting.
Ordering & Account
Q: How do I create an account?
You can create an account during checkout by selecting “Create Account” after entering your email. Account benefits include order tracking, faster checkout, and access to special offers.
Q: I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and enter your registered email. You’ll receive instructions to reset your password within minutes.
Shipping & Delivery
Q: What shipping options do you offer?
We offer two reliable shipping methods:
- Standard Shipping ($12.95 flat rate): Via DHL/FedEx (10-15 days after dispatch) – recommended for urgent needs like upcoming fishing trips
- Free Shipping: Via EMS (15-25 days after dispatch) for orders over $50 – ideal for bulk orders or non-urgent needs
Pro Tip: Order estuary or offshore lures at least 3 weeks before your trip to account for potential customs delays.
Q: Do you ship worldwide?
Yes! We ship globally to most countries, excluding select remote areas in Asia and other regions. Our network covers North America, Europe, Australia, and most of Asia.
Q: How long does order processing take?
Orders typically ship within 1-2 business days from our El Paso, Texas warehouse. Each order is carefully inspected by our fishing-savvy staff and securely packaged.
Payments
Q: What payment methods do you accept?
We accept all major payment methods for your convenience:
- Visa
- MasterCard
- JCB
- PayPal
Q: Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions, and we never store your full payment details on our servers.
Returns & Exchanges
Q: What is your return policy?
We stand behind our products with a 15-day no-questions-asked return policy from the delivery date. Whether you’re unsatisfied with your knot tools, cutters, or diving lures, we’ll make it right.
Q: How do I initiate a return?
Email our support team at [email protected] with your order number and reason for return. We’ll provide return instructions and process your refund once we receive the item(s).
Contact & Support
Q: How can I contact customer service?
Our team of fellow anglers is ready to help! Reach us at:
- Email: [email protected]
- Mailing Address: 4846 Birch Street, El Paso, US 79930
Q: Do you offer product recommendations?
Absolutely! As passionate anglers ourselves, we love helping customers find the perfect gear for their specific needs. Tell us about your target species, fishing environment, and budget, and we’ll suggest the ideal equipment from our selection.
Happy Fishing! We’re honored to be part of your angling adventures. If you have any questions not covered here, don’t hesitate to reach out to our team.