Last Updated: [Insert Date]

At Fishing Equip Store, we stand behind our fishing gear as passionately as we stand behind our customers. Whether you’re returning baitcast reels that didn’t meet your expectations or exchanging diving lures for a different size, we’ve made the process as smooth as casting a line on a calm morning.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in original packaging, and with all tags attached
  • Proof of purchase is required
  • Certain specialized items may be non-returnable (see below)

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Cutters & Knives: Used for cutting fishing line and preparing bait
  • Knot Tools: Personal tools that come in direct contact with fishing line
  • Gaffs: Specialized fishing equipment that cannot be resold once opened
  • Custom or personalized fishing gear

How to Initiate a Return or Exchange

Follow these steps to return your fishing equipment:

  1. Contact Us: Email [email protected] within 15 days of receiving your order with your request (see template below)
  2. Wait for Approval: Our team will review your request and send return instructions within 2 business days
  3. Package Your Items: Securely pack the items in their original packaging with all accessories
  4. Ship Your Return: Send the package to our address (provided in approval email) using a trackable shipping service
  5. Receive Refund/Exchange: Once received and inspected, we’ll process your refund or ship your exchange

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:
Dear Fishing Equip Store Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Item(s) to Return: [Product Name(s) and Quantity]
Reason for Return: [Brief explanation – e.g., wrong size, defective, etc.]
Preferred Resolution: [Refund/Exchange for (specific product if exchanging)]

Please let me know the next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5 business days after we receive your return
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchanges

For exchanges of eligible items (like swapping estuary lures for offshore models):

  • We’ll ship the replacement item once we receive your return
  • You’re responsible for return shipping costs unless the exchange is due to our error
  • Price differences will be charged/refunded as needed

Damaged or Defective Items

If your fishing gear arrives damaged or defective (like a malfunctioning electric reel):

  • Contact us immediately at [email protected] with photos of the damage
  • We’ll arrange a replacement or refund and may provide a prepaid return label

Return Shipping Address

All returns should be sent to:

Fishing Equip Store Returns
4846 Birch Street
El Paso, TX 79930
United States

For any questions about our returns policy, don’t hesitate to reach out to our team of fellow anglers at [email protected]. We’re here to help you get the perfect fishing equipment for your needs!

Tight lines and happy fishing,
The Fishing Equip Store Team